How long have we been in business? And how experienced are we in handling your particular medical specialty billing?

Ans: For more than 10 years, Physicians & Billing companies relied on our expertise to manage their billing functions to improve their collections.

ProMaestro Billing Services has a team of medical billing and coding professionals in every specialty. Because medical billing procedures vary from practice to practice so it is important to work with a team of experts who know the specific protocols and regulations.

What are our charges and what is included in this fee?

Ans: Our Pricing is very cost effective and affordable starting only at 3% of your monthly collections based on your type of specialty, volumes & your practice assessment. No extra or start-up fee or any hidden costs included.

What reports we provide?

Ans: We provide daily, weekly & monthly reports.

In addition to it, the software is web-based, so you can log in at any time to see more detailed information or print out your own reports. We design your own custom reports quickly and easily that will download directly into an Excel spreadsheet.

Are we HIPAA compliant?

Ans: Yes, we are HIPAA compliant. We are one of the few organizations holding ISO 27001:2005 (The Highest security standard) certifications to guarantee 100% patient data privacy and security compliance

What are the procedures for getting information back and forth?

Ans: We provide you a secured FTP server through which you can upload the superbills & EOBs anywhere anytime. We can also use other means of exchange of information according to your convenience like scanning & faxing.

How do we follow-up after a claim has been submitted?

Ans: Each payer a medical practice deals with operates on its own terms and schedule. Traditionally, receivables are tracked based on 30-day increments, but different actions are scheduled depending on the receivable duration – 30 days old, 60 days old & 90 days old. The 30/60/90 days model does not apply at ProMaestro because we take necessary actions on the payer’s payment schedules during the time of cash posting itself and thereby reducing the receivable duration.

Can you contact our references or customers for feedback?

Ans; Yes. Upon your request we can provide you with contact information of our existing clients.